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Terms & Conditions

Last updated: 4 September 2026

1. Who we are

Iris Labs ("Iris Labs", "we", "us") operates the website at irislabs.net. We can be reached at sales@irislabs.net. By accessing our website, scheduling a call, or consenting to communications from us, you accept these Terms & Conditions.

2. Our services

Iris Labs provides software engineering and AI/ML development services for small and medium-sized businesses, including AI audits, custom web and mobile application development, AI agent and automation builds, and related consulting and support services.

3. SMS / Text messaging program

Program name

Iris Labs Appointment & Customer Care Messaging

Program description

When you provide your phone number and consent to receive messages (for example, through our website chat widget), Iris Labs may send you SMS text messages related to:

  • Appointment confirmations, reminders, and rescheduling
  • Follow-ups if you do not attend a scheduled call
  • Updates related to services you have engaged us for (for example, a proposal or invoice follow-up)
  • Responses to inquiries you submit through our website

Message frequency varies depending on your interactions with us.

Message and data rates

Message and data rates may apply, depending on your mobile carrier and plan.

Opt-out instructions

You can cancel SMS messages from Iris Labs at any time. Simply reply STOP to any message you receive from us. After you reply STOP, we will send you a one-time confirmation message that you have been unsubscribed, and you will not receive further messages from us unless you opt in again.

Rejoining instructions

If you have opted out and wish to receive messages again, you can opt back in by re-submitting your phone number through our website chat widget, or by contacting us directly at sales@irislabs.net.

Help instructions

If you are experiencing issues with the messaging program, reply HELP to any message, or contact us at sales@irislabs.net.

Carrier liability

Carriers are not liable for delayed or undelivered messages.

Compliance with industry standards

Our SMS program is operated in compliance with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and the A2P 10DLC framework established by U.S. mobile carriers.

Privacy

Your information is handled in accordance with our Privacy Policy. Text messaging originator opt-in data and consent will not be shared with any third parties, except aggregators and providers of the text messaging services (such as our CRM and telephony providers) as necessary to deliver the Service.

4. Acceptable use

You must not use our website or services for unlawful purposes, and you must not misrepresent your identity when engaging with Iris Labs.

5. Limitation of liability

Iris Labs provides its services and messaging program on an "as is" basis. We disclaim liability for indirect, incidental, or consequential damages arising from use of our website, services, or messaging program.

6. Changes to these terms

We may update these terms from time to time. Updates will be posted here with a revised "Last updated" date.

7. Governing law

These Terms & Conditions are governed by applicable law, excluding conflict-of-law principles.

8. Contact us

For questions about these terms, contact us at sales@irislabs.net.

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